We’ve designed our Spa Policies to ensure that each client’s visit to Shihan’s Day Spa is pleasant and memorable. In order to maintain our tranquil environment, we greatly appreciate your adherence and understanding to the policies listed below:
We request that new clients arrive 10 minutes before their scheduled appointment to fill out a confidential in-take form, sip some tea, and settle in.
We request that our returning clients arrive a few minutes in advance of their scheduled treatments. Late arrivals may result in your treatment being cut short in order to maintain the spa’s schedule.
Appointments shortened due to late arrival will still be charged the full amount.
A valid credit card number is required at time of booking. No charges will be made to your card except in the event you cancel with less than 24-hours notice or do not show up for your appointment at all, in which case, a cancellation fee will be charged to your card immediately.

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Cancellations:

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In order to avoid a cancellation fee, a 48-hour notice is required for rescheduling appointments and for canceling appointments.
Cancellations with less than 48-hours notice will result in a cancellation fee of 50% of the services booked, and will be charged immediately to the credit card used to hold the appointment.
No-shows will be charged the full amount of the service(s) booked.
Please note: If we are able to re-book the time that was reserved for you, your cancellation fee will be waived.